Frequently Asked Questions

Absolutely not. The price we quote is the price you pay. If you request additional features or changes outside the original agreed scope, we’ll always discuss and confirm any additional costs with you before proceeding.

Yes. For larger projects, we can offer flexible milestone-based payment plans, allowing costs to be spread across key stages of the project. Payment schedules are agreed upon before work begins, ensuring complete transparency and helping you budget with confidence.

For most projects, we require a 50% deposit before work begins, with the remaining 50% due upon project completion and prior to launch or final handover. For larger projects, we can agree on a staged payment schedule that aligns with key project milestones. This approach ensures transparency and helps keep the project progressing smoothly for both parties.

We understand that circumstances can change. If you need to cancel your project, any work completed up to that point will be billed accordingly. Deposits are generally non-refundable once work has commenced, as they cover time spent on discovery, planning, design, and development. We will always provide a clear breakdown of completed work and discuss the next steps with you transparently.

We accept payment via bank transfer as our primary payment method. We can also provide secure payment links that allow clients to pay by debit card, credit card, Apple Pay, or Google Pay. Payment options will be discussed during the proposal stage to ensure the most convenient solution for your project.

The 50% upfront payment allows us to allocate time and resources to your project from day one. It covers the initial discovery, design planning, and technical setup, ensuring a focused start and a smooth delivery process.

Yes. All websites are designed and developed using a responsive approach, ensuring they adapt seamlessly across desktops, laptops, tablets, and smartphones for a consistent user experience.

Absolutely. Whether your current website feels outdated, underperforms, or no longer reflects your business, we can create a modern redesign that improves both appearance and user experience.

Project timelines vary depending on complexity, content requirements, and feedback cycles. Most website design projects are completed within a few weeks, while larger or more complex projects may require additional time for planning, design, and revisions.

Every project is different, so pricing depends on the scope, functionality, and design requirements. Following an initial consultation, we’ll provide a tailored proposal that outlines the recommended solution and associated costs.

Once the design has been finalised, it moves into the development phase where the approved concepts are transformed into a fully functional website. We can also provide hosting, maintenance, and ongoing support after launch.

Yes. Every website is designed from the ground up to reflect your brand, goals, and target audience. We do not rely on generic templates, ensuring your website delivers a unique and professional online presence.

Absolutely. We build with scalability in mind, meaning your website can grow over time with new features, pages, and functionality without needing a full rebuild.

Yes. We provide hosting, maintenance, and ongoing support to ensure your website remains secure, up to date, and performing at its best.

Timeframes vary depending on complexity and functionality. Most custom development projects are completed within 6 – 12 weeks, while larger builds may require a more structured, phased approach.

We work with modern, industry-standard technologies including HTML, CSS, SCSS, JavaScript, PHP, and WordPress. We choose the most appropriate stack based on your project requirements rather than a one-size-fits-all approach.

Yes. WordPress is highly flexible and can support everything from small business websites to large content platforms and eCommerce stores, making it an excellent foundation for future growth.

Absolutely. We can create custom features, integrations, bespoke content types, advanced forms, membership systems, and other functionality tailored to your requirements.

Yes. We provide ongoing maintenance for WordPress websites, including core updates, plugin updates, theme updates, and compatibility checks.

No. We specialise in bespoke WordPress development, building custom themes designed specifically around your business requirements and project goals.

Very easy. Every website we build is designed with usability in mind, giving you full control over your content without needing technical knowledge. You’ll be able to add, edit, and remove content quickly through an intuitive content management system.

We also build websites with flexibility in mind, allowing you to create new pages and expand your site as your business grows. Rather than charging per page, we focus on delivering a solution tailored to your business needs, giving you the freedom to manage and scale your website long after launch.

A custom WordPress website provides greater flexibility, improved performance, and a tailored user experience compared to relying on generic themes or page builders.

Yes. Every project is developed using modern best practices, with a strong focus on performance, security, maintainability, and long-term reliability.

Yes. All eCommerce builds are designed to be fully manageable, allowing you to easily add, edit, and remove products, categories, and content without technical knowledge.

Absolutely. We build scalable systems designed to grow with your business, whether that’s increasing product ranges, traffic, or functionality.

Yes. We design and build with conversion rate optimisation in mind, focusing on product presentation, user flow, and checkout efficiency.

We primarily use WooCommerce for WordPress-based eCommerce solutions, but we also work with other platforms depending on the project requirements and scalability needs.

Yes. Security is built into every stage of development, including secure payment integration, best-practice coding standards, and ongoing maintenance considerations.

Absolutely. Our hosting environments are designed to scale as your traffic, content, and functionality grow.

This depends on your setup requirements. We can either configure email hosting separately or integrate it with your existing provider if preferred.

Yes. All hosting plans include SSL certificates to ensure your website is secure and trusted by browsers and users.

We provide fully managed hosting environments optimised for modern websites, including WordPress and custom builds, with a focus on speed, security, and reliability.

Yes. Automated backups are included to ensure your website can be restored quickly in the event of any issues.

Yes. We regularly work on existing websites, identifying performance bottlenecks and implementing optimisations that improve speed, stability, and efficiency.

Yes. We can provide ongoing monitoring, reporting, and optimisation to ensure your website continues to perform effectively as content, traffic, and business requirements evolve.

Website speed directly impacts user experience, engagement, conversions, and search engine rankings. Faster websites generally provide a better experience for visitors and reduce bounce rates.

Technical improvements can often be implemented quickly, but search engine rankings typically take time to respond. Results vary depending on competition, website history, and the scope of optimisation work.

Core Web Vitals are performance metrics used to measure aspects of user experience, including loading speed, responsiveness, and visual stability. These metrics are considered by search engines when evaluating website quality.

Technical SEO focuses on improving the underlying structure of a website to help search engines crawl, index, and understand content more effectively. This includes site architecture, performance, metadata, structured data, and other technical elements.

Yes. Performance and SEO fundamentals are built into every project from the ground up, including clean code structure, optimisation, and best-practice implementation.